Refund Policy

Last Updated: Dec 2023

Thank you for shopping at Pipster & Co. We appreciate the trust you have placed in us with your purchase.

Please read this refund policy carefully to understand our practices regarding refunds and returns.

1. Eligibility for Refunds:

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain products, such as perishable goods, gift cards, and downloadable software, are exempt from being returned and refunded.

2. Requesting a Refund:

To initiate a refund, please contact our customer service team at info@pipsterandco.ca within 7 days of receiving your order. Include your order number, a detailed reason for the refund request, and any supporting documentation or images.

3. Approval and Return Instructions:

Our customer service team will review your refund request and notify you of the approval or rejection.
If approved, you will receive instructions on how to return the item. Please follow these instructions carefully to ensure a smooth return process.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

5. Inspection and Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

6. Late or Missing Refunds:

If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.
If you've done all of this and still haven't received your refund, please contact us at info@pipsterandco.ca

7. Exchanges:

We currently do not offer exchanges. If you need a different item, please place a new order and follow the standard return process for the original item.

8. Non-Refundable Items:

Certain items are non-refundable, including but not limited to, personalized items, final sale items, and items marked as non-returnable.

By making a purchase with Pipster & Co, you agree to comply with and be bound by our refund policy. If you have any questions or concerns, please contact our customer service team at info@pipsterandco.ca

Thank you for choosing Pipster & Co!